We now have an opening for: 02 positions: Full-time Program Consultant and Service Representative
- Department: PCS
- Report to: PCS Team Leader
- Location: KTDC IELTS Training Center – 9 Mai Thị Lựu, P. Đa Kao, Q1, TP.HCM
Job Summary:
We are looking for a passionate and driven Program Consultant & Service Representative to join our dynamic team at KTDC. In this role, you will engage with both prospective and current students, promoting our IELTS courses and guiding students throughout their educational journey. You will work closely with our Service and Marketing teams to achieve sales goals, enhance student enrollment, and contribute to the overall growth of KTDC.
Key Responsibilities:
- Build New Relationships: Reach out to potential students and assist them in enrolling in our IELTS courses.
- Maintain Strong Relationships: Support and engage with current students, ensuring their satisfaction and encouraging re-enrollment.
- Identify Opportunities for Growth: Look for ways to increase revenue from existing students while providing additional value.
- Be the First Point of Contact: Handle all inquiries, issues, and concerns from students, ensuring a smooth and pleasant experience.
- Manage Customer Experience: Take ownership of all activities related to student care, ensuring they receive the best service and value from KTDC.
- Collaborate Across Teams: Work closely with other departments to ensure seamless customer service and communication.
- Assist with admin Tasks: Support with various sales, customer care, and administrative duties as assigned by the PCS team leader.
Qualifications:
- College degree or higher, preferably in sales or related fields.
- Excellent interpersonal and communication skills.
- Proficient in using computers, the internet, and applications like Word and Excel.
- Ability to work well under pressure and meet deadlines.
- A strong team player with a positive attitude.
- Good communication and persuasion skills.
- Responsible, dependable, and honest.
- Friendly, patient, and attentive to the needs of students from diverse backgrounds.
- Results-oriented with a proactive mindset.
- Previous experience in a similar role is a plus.
Benefit/ What’s in it for you
- Full-time position with a competitive salary (negotiable).
- Work in a professional international environment that fosters learning and growth.
- Receive developmental coaching and mentoring to enhance your career.
- Worldwide health insurance after probation period.
- Health & Social Insurance from the Government.
- Opportunities to study English for free after passing the probation period.
Special Requirements
Please send your full resume, contact details, application letter to recruitment@ktdcgroup.com no later than April 20th, 2025
Title: Your name – Applying position.
We apologize that only selected candidates will be contacted.
Thank you for your application!
