Recruitment: Customer Service Team Leader

  • 628 lượt xem
  • 23/07/2021

As a Customer Service Officer, you are a KTDC representative who makes contact with students for the first time until they come back to share their success with us.

Would you like to share these values with us? If so, we welcome you to become a member of the KTDC family. We now have an opening for:

01 position: Full-time Customer Service Team Leader

Main Duties

Get involved in recruitment and training of new CS members while motivating all members of the CS team to maximize their potential.

Create a friendly, demanding and professional working environment.

Maintain outstanding customer service through daily activities.

Constantly searching, improving and developing ideas to help students experience success beyond their expectations based on a customer-centric view.

Work closely with the academic department to ensure that students receive maximum support.

Manage the opening schedule reasonably and in accordance with the needs of students while maximizing the center’s resources.

Ensure a healthy and friendly educational environment, creating favorable conditions for students and teachers.

Optimize and develop operating processes of the customer service department.

Build a periodic service quality assessment system.

Build a system to evaluate the performance of the customer service department.

Work directly and closely with the Marketing department to provide insights and suggestions for the center’s strategic campaigns.

Make weekly and monthly reports as required by the Center Manager/Director

Other tasks as required by the Direct Manager

Job Requirement

  • Passion for education and human growth & development
  • Experience of building and developing a Customer – Centric culture
  • Excellent written and verbal communication skills, both in English and Vietnamese
  • Be proactive, interpersonal and detail-oriented, solution-oriented
  • Excellent Leadership skills.


  • Working time: Full-time
  • Salary: Negotiable
  • Working in a professional foreign environment;
  • Worldwide Health insurance after probation;
  • Health & Social Insurance from Government;
  • 13th month salary;
  • Company trip/ team building every year;
  • Opportunities to study English for free after passing the probationary period.

Special Requirements

Please send your full resume, recent photo (taken within the last 6 months), contact details, application letter to no later than Sep 15th 2021

Title: your name – Applying position.

We apologize that only selected candidates will be contacted.
Thank you for your application!